Privacy Policy

Effective Date: August 20, 2012

This Privacy Policy explains how On Call Mobile Welding (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, contact us by phone, email, or text, or use our welding and fabrication services. It also describes your privacy rights and how you can exercise them. Please read this policy carefully.

Purpose and Scope

This policy applies to information we collect online (including our website and any forms) and offline (including calls, texts, emails, and in-person service visits). It covers customers, prospective customers, vendors, and website visitors. By using our site or services, you agree to the practices described here, consistent with applicable law.

2. Who We Are and How to Contact Us

On Call Mobile Welding 917 J Pl Suite 2, Plano, TX 75074 Phone: (469) 750-3803 Email: [email protected]

If you have questions about this policy or wish to exercise your privacy rights, contact us using the details above and include “Privacy Request” in your message.

3. Information We Collect

3.1 Information You Provide

Contact details: name, company, job title, phone number, email address, billing address, service address.
Service details: equipment and vehicle identifiers (e.g., VIN, plate, serial number), make/model, condition, dimensions, materials/alloys, weld locations, drawings/photos, service history, warranty info, and notes related to welding, fabrication, and repairs.
Communications: inquiries, quotes, orders, emails, texts, call recordings (where permitted), and customer support messages.
Payment information: limited billing details (e.g., last four digits, billing zip). We use third-party processors and do not store full card numbers.

3.2 Information Collected Automatically

Device and usage data: IP address, browser type, operating system, device identifiers, pages viewed, referring/exit pages, timestamps, and approximate location derived from IP.
Cookies and similar technologies: pixels, tags, and local storage to enable site functionality, analytics, and advertising measurement.

3.3 Information from Third Parties

Vendors and partners: general contractors, fleet managers, facility managers, warranty providers, parts/material suppliers, and logistics partners who assist with your service.
Analytics and advertising services: aggregated or inferred audience data for site performance and marketing measurement.

4. How We Use Information

Provide, schedule, and complete welding and fabrication services for your equipment, vehicles, and facilities.
Create estimates, invoices, and work orders; process payments and manage accounts.
Offer customer support, respond to inquiries, and coordinate emergency or mobile on-site service.
Operate, secure, and improve our website and services; diagnose issues; perform analytics.
Send service updates, appointment reminders, safety notices, and marketing communications (you can opt out at any time).
Comply with legal obligations, resolve disputes, prevent fraud, and enforce our terms.

5. Legal Bases for Processing (EEA/UK Visitors)

Contract: to provide requested services and support.
Legitimate interests: service operations, network and information security, and customer communications.
Consent: where required for certain cookies, marketing, or call recordings.
Legal obligation: tax, accounting, and regulatory requirements.

6. Sharing and Disclosure

We do not sell your personal information. We may share information as follows:

Service providers: hosting, CRM, communications, analytics, payment processing, and customer support providers who act on our instructions.
Operational partners: general contractors, fleet and facility partners, parts and steel/material suppliers, warranty processors, and subcontractors needed to complete your service.
Analytics and measurement: to understand site performance and ad effectiveness. We do not disclose precise identifiers to ad networks for independent use.
Business transfers: related to mergers, acquisitions, or asset sales.
Legal and safety: to comply with laws, enforce agreements, or protect rights, property, or safety.

For California and certain U.S. state privacy laws, “sharing” for cross-context behavioral advertising may occur when we use analytics or ad measurement tools. You can opt out as described below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our site, understand usage, and improve services.

Strictly necessary: essential for login, security, and core functionality.
Performance/analytics: measure traffic, features, and troubleshoot issues.
Functional: remember preferences and enhance experience.
Advertising/measurement: measure campaign effectiveness; limit ad frequency.

You can control cookies through your browser settings and device preferences. Some features may not function without certain cookies. We honor applicable opt-out signals such as Global Privacy Control (where legally required).

8. Your Privacy Rights and Choices

8.1 U.S. State Rights (including California and Texas)

Access/Know: request what categories and specific pieces of personal information we have collected.
Deletion: request deletion of personal information, subject to legal exceptions.
Correction: request correction of inaccurate personal information.
Portability: request a copy of certain information in a portable format.
Opt-out of sale/share/targeted advertising: opt out of cross-context behavioral advertising and certain disclosures.
Limit use of sensitive information: where applicable.
Non-discrimination: you will not be penalized for exercising your rights.

How to exercise your rights: Email [email protected] or call (469) 750-3803. We may need to verify your identity (for example, by confirming contact details or recent transactions). You may authorize an agent to act on your behalf with proof of authority.

Applicable laws: California Consumer Privacy Act (CCPA/CPRA), Virginia, Colorado, Connecticut, Utah, and the Texas Data Privacy and Security Act (TDPSA), as applicable.

8.2 EEA/UK Rights (if applicable)

Right to access, rectify, erase, restrict, object (including to legitimate interests), and data portability.
Right to withdraw consent where processing is based on consent.
Right to lodge a complaint with your local supervisory authority.

8.3 Marketing Preferences

You can opt out of marketing emails by using the unsubscribe instructions in our messages or by contacting us. For texts, reply “STOP” to opt out. We may still send non-marketing messages (e.g., service updates, invoices, safety notices).

8.4 Do Not Track and Global Privacy Control

Our site does not respond to all browser “Do Not Track” signals, but we will honor legally required opt-out preference signals such as Global Privacy Control in jurisdictions where applicable.

9. Data Security

Encryption in transit (TLS) and, where feasible, encryption at rest for sensitive fields.
Access controls, least-privilege, authentication safeguards, and staff training.
Vendor due diligence and contractual data protection commitments.
Monitoring, logging, and incident response procedures.

No method of transmission or storage is 100% secure. We work to protect your information but cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods include:

Service records, invoices, and related documents: generally up to 7 years for tax and accounting.
Customer communications: generally 3–5 years after last interaction.
Website analytics data: generally 14–38 months, depending on configuration.

We may retain information longer where required by law or to establish, exercise, or defend legal claims.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has provided us information, contact us and we will take appropriate steps to delete it. For EEA/UK visitors, we apply the relevant age thresholds under local law.

12. International Data Transfers

We are based in the United States. If you access our site or services from outside the U.S., your information may be transferred to and processed in the U.S., which may have different data protection laws. Where required, we use appropriate safeguards such as standard contractual clauses for transfers.

13. Digital Marketing and Analytics

Analytics tools may collect IP address, device identifiers, browser information, and interactions to help us understand site usage and improve performance.

Advertising measurement helps us understand whether our ads are effective without allowing third parties to use your information for their own unrelated purposes.

Your choices: adjust browser settings to block cookies; use device-level advertising preferences; or contact us to opt out of certain tracking where legally required.

14. SMS/Texting and Call Recording Notice

Consent: By providing your phone number, you consent to receive calls or texts about scheduling, estimates, on-site work, and account notices. Message and data rates may apply. Reply “STOP” to unsubscribe from marketing texts.
Call recording: We may record calls for quality assurance and training where permitted by law. We will provide notice as required.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when the latest changes took effect. Significant changes will be communicated by posting a notice on our website or by contacting you directly where required.

16. Additional Disclosures for California Residents

Categories of information collected: identifiers, commercial information, internet activity, audio (call recordings), professional information, and inferences.
Sources: you, your devices, service providers, partners.
Business purposes: as described in Section 4.
“Sharing” for cross-context behavioral advertising: see Sections 6 and 8 for opt-out information.
Shine the Light: You may request a list of third parties to whom we disclosed personal information for direct marketing in the prior calendar year. To submit a request, contact us as described in Section 2.

17. Additional Information for Texas Residents

We handle personal data in accordance with the Texas Data Privacy and Security Act (TDPSA). You may submit rights requests and appeals of denied requests using the contact details in Section 2. We will respond within timelines required by law.

18. Third-Party Websites and Services

Our site may reference third-party websites or services. We are not responsible for their privacy practices. Review the privacy policies of any third party before providing information.

19. No Contractual Rights; How This Policy Works with Other Terms

This Privacy Policy is for transparency and compliance and does not create contractual rights. Our Terms of Service and any service agreements may also apply to your use of our website and services.

20. How to Contact Us About Privacy

If you have questions, need to exercise your rights, or wish to file a complaint, contact:

Mail: On Call Mobile Welding, 917 J Pl Suite 2, Plano, TX 75074 Phone: (469) 750-3803 Email: [email protected]

We will respond within the timeframes required by applicable law.